I cant get any connection

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Doo kim

• October 23, 2022 10:22

Esim is perfectly installed but i cant get any connection with any mobile carrier. Is there anybody knew about this situation??

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  Ali

  • November 05, 2022 12:03

  I have the same issue in USA. It shows no service or SOS. I sent email to support and didn’t hear from them. I followed the procedure on their support page and didn’t resolve it.

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  Sergio da Silva

  • November 20, 2022 11:05
  • Edited

  Hi,

  This sometimes occurs to me as well.

  Make sure that roaming is enabled and data while roaming is enabled as well: the IMSIs used by DENT are not from the US and thus they will need to roam on a US mobile network.

  If this does not help, then here is what I do on an Android phone (Pixel 4a 5G) whenever I cannot connect to a mobile network:

  • Open Settings
  • Open Apps and go to All Apps
  • Click on SIM Toolkit app: now the app info displays and then click on Open

  

  • Click on DMI

  

  • Click on Settings

  

  • Click on Profile

  

  • Assuming that several profiles are displayed, you should see the active profile marked with a *

  

  • Click on a different profile and wait until the IMSI attaches to the mobile network
  • If it does not work, try again with a different IMSI profile

  What I describe above is basically what is already described here but with screenshots in order to provide more visual context: https://dentwireless.zendesk.com/hc/en-us/articles/8412827711257-eSIM-troubleshooting-

  Hope this helps.

   

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