In case your eSIM has not found a connection after some minutes, please try the following troubleshooting steps separately and give it some time after every change:
1. Ensure that your DENT eSIM is activated in your settings.
2. Make sure roaming is switched on in your settings.
3. Turn off Wifi and your physical SIM, restart your Device.
4. Remove some of your currently unused eSIM profiles as having many profiles installed can interfere with activation of a new profile.
5. Check your APN and if it is set to global.telcoequity you may change it to plus.
If you have tried all of these steps individually and it doesn't resolve your issue, please reach out to Support. Let them know what steps you have already taken and mention the country you are currently in.
In your email to Support please include a screenshot of your eSIM settings.
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