Troubleshooting Two-Factor Authentication (2FA)

Two-Factor Authentication Troubleshooting

Please make sure your phone is configured to sync your time with the cellular network as your phone’s clock drift may cause errors with 2FA.

Enabling Two-Factor Authentication

To enable two-factor authentication, please click Settings →  Two-Factor Authentication and follow the instructions. If you do not have a mobile device, you can still enable two-factor authentication on your PC/MAC with a program like Winauth/Authy.

Remove/Disable Two-Factor Authentication

To minimize fraud and theft, in order to have two-factor authentication removed from your account, you will need to submit a support ticket for manual processing. We will not be able to help you remove the two-factor authentication unless your ticket is submitted from the email address used to register your DENT Exchange account.  Once we receive your email, we will reply with further instructions for 2FA removal.

Backing Up the Secret Key

The secret key is displayed just below the QR code when you first enable two-factor authentication. Please write this code down and keep it in a safe place. Should you lose or damage your existing device, you can re-enable two-factor authentication from another device using the secret key.