Network Location Feature

From version 4.3.1 the DENT App includes the awesome new Network Location Feature. If you currently cannot see this feature in your app, please take the following steps in order to get your device up to date.

1. Make sure you are connected to DENT's wireless network.

If you have installed your eSIM, and have connected to the internet using DENT’s 4G/LTE network already, then you are able to access this feature. If you are unable to see the Network Location feature on the Data tab in the app even if you are connected to our network, then please follow the steps in section 2.

2. Step-by-step guide to activate Network Location feature:

Step 1:

On iOS:

Under the “Cellular Plans” or “Data Plans” section in your phone's settings, please select your DENT eSIM and then "Cellular Data Network" or “Mobile Data Network”.

On this page, please update the address of the APN field for "Mobile Data" or "Cellular Data" to “global.telcoequity”

On Android: 

Navigate to Settings -> "Connections" -> “Mobile networks” -> “Access Point Names” -> "Add".

On this screen, please set the Name to "DENT New APN".

Set APN to "global.telcoequity".

Set APN Type to "default".

Set APN protocol and roaming protocol to "IPv4".‍ 

When finished, click on the three dots in the top-right corner of the screen, and select "Save".

Select "DENT New APN" and then return to the main Settings menu.

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Step 2:

Turn on "Flight Mode" on your phone for 1 minute, and then turn "Flight Mode" off again.

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Step 3:

Test your internet connection by using Google Search in your phone's web browser.

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Step 4:

If there is still no connection, please wait up to 10-15 minutes and try to connect again.

3. DENT Data FAQs

If your device still is not connecting after following the steps above, please check out our DENT Data FAQs here:

Go to FAQ 

Still can't access this feature?Please let our support team know if you still cannot access this feature or have lost connection to DENT's mobile network entirely and the team will follow up with you shortly. Just use the possibility to Submit a request on top of this page.